Responsible Gambling

Staying in Control

General guidance that applies to any form of gambling, regardless of where you play:

• Decide how much money you can afford to lose before you start, and do not exceed that amount.
• Set a time limit for each session and take regular breaks.
• Never gamble with money set aside for rent, bills or other essentials.
• Do not chase losses. Trying to win back money you have lost usually leads to bigger losses.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or drugs.
• Balance gambling with other activities and hobbies so it does not take over your free time.
• Keep track of your deposits, wagers and withdrawals so you have an accurate picture of your spending.

Account Tools at Royal Reels Casino

Royal Reels Casino describes responsible gambling tools in its published policies, centred on taking breaks from play. The responsible gambling policy refers to time-outs of 1, 3, 7 or 15 days, while a separate self-exclusion policy lists exclusion periods of 7, 14, 30, 60 or 90 days or an indefinite period. Because these schedules differ, the exact options currently available in your account should be confirmed directly with customer support, which can be reached through live chat or by email at [email protected].

• Time-outs: the responsible gambling policy describes breaks from play of 1, 3, 7 or 15 days.
• Self-exclusion: a separate policy lists exclusion periods of 7, 14, 30, 60 or 90 days or an indefinite period.
• Account protection: during self-exclusion you cannot play or create another account.

Self-Exclusion

Self-exclusion is a formal request to be blocked from your account for a chosen period. The Royal Reels Casino self-exclusion policy lists periods of 7, 14, 30, 60 or 90 days, as well as an indefinite exclusion. During an active exclusion you will not be able to play or open another account. If you feel your gambling is causing harm, a longer or indefinite exclusion combined with support from an independent help organisation is generally more effective than a short break. To arrange self-exclusion, contact the support team via live chat or email at [email protected] and state clearly which period you want.

Warning Signs of Problem Gambling

Problem gambling often develops gradually. Common warning signs include:

• Spending more money or time on gambling than you planned.
• Borrowing money, selling belongings or using credit to fund gambling.
• Chasing losses by placing bigger or more frequent bets.
• Lying to family or friends about how much you gamble.
• Gambling to escape stress, anxiety or other problems.
• Missing work, study or social commitments because of gambling.
• Feeling restless or irritable when you try to cut down or stop.
• Repeatedly trying and failing to reduce your gambling.
• Neglecting bills, savings or other financial responsibilities.
• Thinking about gambling constantly, even when doing other things.

Getting Help

If gambling is affecting your life or the life of someone close to you, free and confidential help is available. Royal Reels Casino links to the following independent organisations, which provide information, counselling and support regardless of where you live:

• GamCare
• Gambling Therapy

Underage Gambling

Royal Reels Casino does not permit anyone under 18 to open an account. Players must also meet the legal gambling age and lawful-use requirements that apply in their own jurisdiction, which may be higher than 18. Identity checks may be carried out to confirm age, and accounts found to belong to underage users can be suspended with winnings withheld. Adults who share a device with minors should keep login details private, never save passwords in the browser, log out after each session and consider installing parental control software that blocks access to gambling sites.